Don't keep Karen on the dog and bone

Have been enjoying reading my dad's Daily Mail again.  Apparently they are campaigning to change the law by statutory instrument to force companies to answer the phone to them or be fined by Ofcom.  Because they are "paying for this". Actually you're paying for goods and services.  Much customer services activity such as changing your mind after payment is an extra and not something that necessarily has to be done by phone.  I can pick up the phone but it won't necessarily resolve your problem.  They provide a cut out and post form for all the baby boomers who've mastered scissors but not the Internet.  Surely they should just ring their MPs?

Funny how statutory instruments that avoid parliamentary debate have been normalised...

It's a lesson I learned a quarter of a century ago that the only effective way to deal with an institution that does you over is by letter.......